May 7 - Notice on KYC and Credit Level Issues after Patch

We have identified game access and KYC processing issues following the May 6 maintenance — conducted to change our KYC service provider.
We are sharing the details of what has been confirmed so far, and any further developments will be updated through this notice

Game Access Issue

• [Resolved] The issue where the client closes unexpectedly on the Channel Selection screen when logging in with Credit Level 1.

KYC Processing Issues

• We are currently investigating issues where KYC verification is taking longer than usual or causing disconnections.
• Please be advised that if you attempt to verify again using an identity that was already verified prior to today's maintenance, you may receive a "Verification Failed" or "Duplicate Verification" notice.
  • If the same ID was used to verify a different wallet: The ID can only be used on the account it was originally registered to. Duplicate usage is not permitted.
  • If you received a KYC re-verification notice: Please follow the provided instructions to complete your verification again through Sumsub.
  • If the above cases do not apply to you and you are still experiencing verification issues, please contact Nexpace Customer Support.
• In accordance with our security policies, your identity information may require further review during the  process. In such cases, it may take some time until the review and clarification process is completed.